Contact Us

Got a question about one of the sportsbooks we cover, spotted something that needs updating, or want to flag a correction? This page explains how to contact us, what kind of questions we can actually help with, and where to go instead if your issue sits outside what an independent review site can fix.

What we can help with

Live Betting Online Sportsbooks is an independent research and review site. We compare online sportsbooks that accept US bettors on odds, market coverage, live betting features, banking options, payout speed and overall reliability. If your message falls into one of the categories below, we want to hear from you:

• Corrections to a bonus figure, rollover requirement, or rating you believe is out of date
• Feedback on a review, comparison table, or ranking methodology
• Suggestions for a sportsbook you think we should be researching
• Questions about how we score sportsbooks or how our affiliate relationships work
• General feedback on the site itself, including anything that's hard to find or unclear

What contacting us can't do

We're not a sportsbook, and we don't take bets, hold customer funds, or manage anyone's betting account. That means we can't resolve the following, and you'll need to go directly to the operator or another resource:

• Account issues — logins, verification (KYC), frozen accounts or closed accounts sit with the sportsbook you signed up with, not with us
• Deposits, withdrawals or bonus disputes — any payout, banking or wagering-requirement problem needs to go through the sportsbook's own customer support team
• Legal or tax advice — we can point you to general information, but for anything specific to your situation you should consult a qualified attorney or tax professional
• Problem gambling support — if you or someone you know is struggling with betting, see the responsible gambling resources below rather than waiting on a reply from us

Before you reach out — a few things worth checking

A lot of questions we receive are answered somewhere on the site already. A quick check first can save time:

1. If your question is about how sportsbooks are scored, ranked or reviewed, our methodology is explained across the relevant review pages, and every ranking is based on researched, publicly verifiable factors — never on which sportsbook pays the most commission.
2. If you're unsure whether a bonus figure includes rollover or wagering conditions, check the specific sportsbook's offer terms directly, since these change more often than editorial content is updated.
3. If your concern is about your own betting habits, the Responsible Gambling page has tools, limits, and the national helpline.
4. If you want background on who runs this site and how it operates, that's covered on our About Us page.
5. For the legal terms governing use of this site, see our Terms and Conditions.

How our reviews and rankings actually work

Since a lot of contact messages ask about this directly, it's worth restating here: sportsbooks on this site, including names like Lucky Rebel, Bovada, BetOnline, BetNow and Everygame, are researched against consistent criteria — odds quality, range of sports and markets, live betting functionality, banking options including crypto, payout speed, and customer support responsiveness. Commission from any affiliate partnership never buys a higher position in our rankings. If a sportsbook has a weak spot, whether that's a slow withdrawal method, a high rollover requirement, or thin market coverage on a particular sport, we say so, including for the top-ranked options.

A note on offshore sportsbooks and legal standing

Many of the sportsbooks reviewed on this site operate under licences issued in jurisdictions such as Curaçao, Panama, or Costa Rica rather than under a US state regulator. That means they sit in a legal grey area for US bettors: they are not licensed or regulated by any US state gaming authority, and the consumer protections that come with a state-licensed operator, such as segregated player funds or a formal dispute-resolution process, do not apply. Whether using an offshore sportsbook is permitted depends on your own state's laws, and we'd encourage anyone with questions on that front to check their local regulations or speak with a qualified legal professional rather than rely on general commentary from a review site.

Responsible gambling comes first

If any part of your reason for contacting us relates to feeling like betting has become difficult to control, please don't wait on an email reply. Free, confidential support is available around the clock through the National Council on Problem Gambling helpline at 1-800-GAMBLER. Our Responsible Gambling page also has practical tools for setting limits and taking a break, and it's worth knowing that offshore sportsbooks often don't offer the same self-exclusion or player-protection tools that licensed US state operators provide.

Who this site is for

This site and everything on it is intended for adults aged 21 and over. Sports betting carries real financial risk, there is no guaranteed way to win, and nothing on this site should be read as financial advice or a promise of profit. If you're contacting us as someone under the legal betting age in your state, or on behalf of someone who is, please note we're not able to assist and no content here is directed at minors.

Getting the most useful response

When you reach out, including a few specifics helps us respond faster and more accurately:

• The name of the sportsbook or page you're asking about
• Whether your question is about a bonus term, a rating, a factual detail, or general site feedback
• Any link or screenshot that shows what you're referring to, if relevant

We read every message that comes in, even if it takes a little time to work through them. If your question is about a specific sportsbook's account, deposit or withdrawal, going straight to that operator's own support channel will almost always get you a faster answer than waiting on us.